Cover image for
Cases on managing e-services [electronic resource] / [edited by] Ada Scupola.
Hershey, Pa. : IGI Global (701 E. Chocolate Ave., Hershey, PA, 17033, USA), 2009.
electronic texts (xxiii, 299 p. : ill.) : digital files.
After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services. Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.
Section I. Issues and Challenges of E-Services: Chapter I. Services, E-Services, and Nonservices / Anders Henten -- Chapter II. Developing Measures and Standards for the European Electronic Signatures Market / Ioannis P. Chochliouros ... [et al.] -- Chapter III. Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region / Flavio Corradini, Alberto Polzonetti, Barbara Re -- Chapter IV. Self-Service Systems: Quality Dimensions and Users' Profiles / Calin Gurau -- Chapter V. Online Journalistic Services: Are Digital Newspapers Complementary to Traditional Press? / Carlos Flavian, Raquel Gurrea Sarasa.

Section II. Cases on Business-to-Consumer E-Services: Chapter VI. Developing an Online Store for the Niche Market / Mirjana Pejic-Bach, Miran Pejic-Bach -- Chapter VII. Emerging E-Services in Accounting: A Longitudinal Case Study / Benita M. Gullkvist -- Chapter VIII. eInsurance: Developing Customer-Friendly Electronic Insurance Services from the Novel Project Perspective -- Aki Ahonen ... [et al.] -- Chapter IX. eBay: An E-Titan Success Story / Zhongxian Wang ... [et al.].

Section III. Cases on Business-to-Business E-Services: Chapter X. Limitations and Perspectives on Use of E-Services in Engineering Consulting / Hanne Westh Nicolajsen, Morten Falch -- Chapter XI. The Role of E-Services in the Transition from the Product Focus to the Service Focus in the Printing Business: Case Lexmark / Esko Penttinen, Timo Saarinen, Pekka Sinervo -- Chapter XII. Evolution of Online Financial Trading Systems: E-Service Innovations in the Brokerage Sector / Alexander Yap, Wonhi Synn.

Section IV. Cases on E-Government: Chapter XIII. The Case of Roskilde University E-Services / Simon Heilesen -- Chapter XIV. E-Services in Danish Research Libraries: Issues and Challenges at Roskilde University Library / Ada Scupola -- Chapter XV. Introducing E-Procurement in a Local Healthcare Agency / Tommaso Federici -- Chapter XVI. Providing Telemental Health Services after Disasters: A Case Based on the Post-Tsunami Experience / Shashi Bhushan Gogia -- Chapter XVII. vGOV: Remote Video Access to Government Services / Robert F. Rubeck, Glenn A. Miller.
Vendor supplied record for IGI received in 2014.
Includes bibliographical references (p. 269-288) and index.
Technical Details:
Mode of access: World Wide Web.
Other Authors:
Scupola, Ada.

IGI Global.
9781605660653 (electronic bk.)

1605660647 (hardcover)

9781605660646 (hardcover)

9781616926298 (pbk.)
Online Access:


Material Type
Call Number
Electronic Book XX(1437024.1)

On Order